JOB DETAILS:
| Amazon Data Services, Inc. – Job Overview |
|---|
| Company: Amazon Data Services, Inc. |
| Rating: 3.5 out of 5 stars |
| Location: Fairless Hills, PA |
| Salary: $78,400 – $137,300 per year |
| Job Type: Full-time |
| Shift / Schedule: On call |
| Apply Date: 10 March 2026 |
| Last Date to Apply: 31 March 2026 |
| Job Details: Here’s how the job details align with your profile. |
| Benefits | Details |
|---|---|
| AD&D Insurance | Accidental Death & Dismemberment insurance coverage |
| Parental Leave | Paid leave for new parents |
| Health Insurance | Medical coverage for employees |
| 401(k) Matching | Company retirement plan with matching contributions |
| Paid Time Off | Paid vacation and personal leave |
| Vision Insurance | Coverage for eye care and vision services |
| Dental Insurance | Dental care coverage |
| Flexible Spending Account | Pre-tax account for medical and dependent care expenses |
| Adoption Assistance | Financial support for adoption expenses |
| Employee Assistance Program | Support services for personal and work issues |
| RSU | Restricted Stock Units offered as part of compensation |
| Section | Details |
|---|---|
| Description | Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for Technology Managers with experience in people management, strong technical understanding, and the drive and vision to take AWS data center operations to the next level. The successful candidate will have experience creating/developing strategy, mentoring people at all levels, mentoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repairs and includes participating in on-call rotations. |
| AWS Infrastructure Overview | AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continuous access to the innovation they depend on. We work on the toughest problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. |
| Team & Collaboration | You’ll join a diverse team of software, hardware, and network engineers, supply chain experts, security experts, operations managers, and other key roles. You’ll collaborate with people across AWS to help us deliver the highest standards of safety and security while delivering seemingly unlimited capacity to our customers at the lowest cost. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to see them through to completion. |
| GovCloud Access | Starting May 15, 2017, logical access to the AWS GovCloud region will be limited to Amazon employees who are U.S. citizens. (GovCloud cannot be accessed from outside the United States.) |
| Key Responsibilities |
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| Prioritize and assign difficult tickets to data center technicians and operators. |
| Manage the performance of a diverse team(s) of data center operations professionals with varying skill sets across multiple locations. |
| Develop career paths for employees and update internal tools. |
| Recruit and train data technicians to ensure appropriate staffing levels. |
| Ensure efficient and effective management of daily data center operations including queue management, 24/7 shift arrangements, and hardware logistics. |
| Quickly learn or act as a subject matter expert in all aspects of data center operations. |
| Ensure that all operational KPIs and metrics are being measured and met. |
| Encourage and lead improvements in team processes, technology innovation, and automation. |
| Manage large-scale incidents (outages) and act as a call leader. |
| Manage and improve workflow and throughput for data center operations. |
| Propose, document, and monitor policies and procedures to meet industry best practices and required SLAs. |
| Maintain an on-call schedule that coordinates absences and holidays. |
| Be passionate about the quality and quantity of services provided, and continually strive to improve the customer experience. |
| Support data centers in various operational phases, including facilities still in development, which may require travel to established locations for training until the designated site is fully operational. |
| Essential Requirements & Info |
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| Ability to travel to and between data center locations as needed. |
| Willingness to temporarily work at alternate locations during training periods or until the assigned facility is operational. |
| Frequency of travel will vary based on business needs and the operational status of the assigned facility. |
| Candidates must be able to travel (greater than 50 miles) or commute (less than 50 miles) to active data center sites as needed. |
| A Day in the Life: Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. This position will help ensure overall availability and reliability to meet or exceed service levels of data center operations. We are currently expanding our Infrastructure Management team and are looking for Technology Managers with experience in people management, strong technical understanding, and the drive and vision to take AWS data center operations to the next level. |
| The successful candidate will have experience in creating/developing strategies, leading people at all levels, mentoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repairs and may also involve participating in on-call rotations. All candidates must be willing to work independently and effectively manage their teams. Prioritizing work, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to strong knowledge of data centers, hardware, and network repairs, candidates will create documentation, develop solutions, participate in site-level project work, and troubleshoot complex issues within the data center space. This team operates in a 24/7 environment. |
| About the Team – Diverse Experience: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting out, hasn’t followed a traditional path, or involves alternative experiences, don’t let that stop you from applying. |
| Inclusive Culture, Qualifications & Compensation |
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| Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored engagement groups foster engagement and empower our people to take pride in what makes us unique. Participation in events fosters stronger, more collaborative teams. Our continuous innovation is fueled by the bold ideas, fresh perspectives, and passionate voices that our teams bring to everything we do. |
| Mentoring and Career Development We constantly raise the bar for our performance as we strive to be the best employer on earth. That’s why you’ll find endless knowledge sharing, mentoring, and other career-advancing resources here to help you become a better-rounded professional. |
| Work/Life Balance We value work-life balance. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive to build flexibility as part of our working culture. When we feel supported at work and at home, there is nothing we can’t achieve. |
| Core Qualifications – 4+ years of experience in Information Technology (IT), or Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent – 2+ years of operations and on-call support experience in data center facilities, mission critical plants, or manufacturing facilities – 2+ years of team management experience, or Bachelor’s degree and 2+ years of experience working with tech and non-tech teams |
| Preferred Qualifications – Experience troubleshooting and debugging technical systems, or experience in Linux and networking protocols – Experience in networking administration and troubleshooting |
| Equal Opportunity & Inclusion Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. Candidates with disabilities requiring accommodations can contact support via it4grow.com or it4tasker.com. |
| Compensation & Benefits – Base salary range: USA, PA, Fairless Hills – 78,400.00 – 137,300.00 USD per year – Package includes sign-on payments and Restricted Stock Units (RSUs) – Comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life and AD&D insurance, supplemental life plans, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement coverage) – 401(k) paid leave and 401(k) paid time off |
